Flow Production Tracking Status - Service Degradation

Service Degradation - Flow Production Tracking

Incident Report for Flow Production Tracking

Postmortem

Between 17:00 PDT on May 1, 2024 and 03:10 PDT on May 2, 2024, Flow Production Tracking Desktop users experienced a service degradation.

Impacted Services

Local integrations failed to load during the incident window, affecting various DCC and publishing workflows that rely on FPTR Desktop.

Root Cause

An SSL certificate used by the FPTR Desktop app had been renewed but was not fully deployed prior to the expiry of the existing certificate. This lead to an expired certificate being offered to FPTR Desktop during the incident.

The incident was resolved by deploying the renewed certificate.

Autodesk Actions

Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:

Additional monitoring of FPTR Desktop certificate expiry
Improved process for FPTR Desktop certificate renewal

Thank you for your patience and understanding.

Posted May 09, 2024 - 16:26 UTC

Resolved

This incident has been resolved.

Posted May 02, 2024 - 10:28 UTC

Monitoring

A fix has been implemented. You may need to restart Flow PTR Desktop before retrying desktop integrations.

Posted May 02, 2024 - 10:16 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 02, 2024 - 08:55 UTC

Investigating

Requests made by desktop integrations may unexpectedly fail. This issue is under investigation.

Posted May 02, 2024 - 08:33 UTC

This incident affected: Flow Production Tracking and Notification Service.